We’d like to reassure all customers that we are open and orders are being dispatched as normal. Our couriers are endeavouring to deliver all orders within the usual time-scales. However, due to high demand some services may be disrupted and take longer than normal.
We have our own warehouse where we are still processing orders. We’ve put great measures in place following the governments guidelines to ensure our team are safe at work and your deliveries remain unaffected.
We understand how difficult it must be to celebrate your special occasions during these uncertain times but hopefully we can provide a little joy of happiness for families who are able to celebrate safely at home.
If you have any further questions, please get in touch and we will do our best to help you.
Stay safe and be kind!
From The Hopscotch Team
UK DELIVERY TIMES AND COSTS
Standard delivery (2nd class Royal Mail - (DELIVERY TIMES NOT GUARANTEED DUE TO COVID-19) - £3.99
Express delivery (1st class Royal Mail - (DELIVERY TIMES NOT GUARANTEED DUE TO COVID-19) - £5.99
Special Delivery (Royal Mail Special Delivery - orders must be placed before 1pm) excluding weekends - £7.99
All shipping details are a guideline only. Due to COVID-19 postage timescales may take longer than usual.
We do not ship on weekends so please keep this in mind when placing an order.
All orders placed after 1pm will be sent the next business day.
From time to time we have days where we can’t ship any orders due to events we are working on. We will add these dates to our homepage, please double check these dates as they do change.
We can offer courier delivery for urgent orders on request, please email firstname.lastname@example.org for more information and prices.
Please note our orders are not sent via tracked services except for special delivery. If you you would like your order tracked with either standard or express shipping options please contact us via email email@example.com
INTERNATIONAL SHIPPING RATES
We ship Worldwide! Shipping rates differ according to weight and location. Price given at checkout.
Customers who choose for parcels to be delivered to a 'safe place' i.e a shed, neighbour, porch etc. This 'safe place' is customers responsibility, we cannot accept responsibility for loss, theft or damage once items have been delivered.
We put a lot of trust within shipping companies to deliver your goods on time and in good condition.
If you have a query about an order you have not received in the timescale expected please email us at firstname.lastname@example.org. Please notify us as soon as possible int he event of a delay to the selected service and we will investigate and try to resolve, unfortunately we cannot be accountable for delayed items.
If you do not want your items or they are delivered after your desired date due to shipping reasons out of our control, please do not accept the parcel this will then get sent back to us free of charge.